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Cambodia Digital Governance Policy

Member States of Non-Aligned Movement are committed to advancing Information and Communication Technology (ICT) in all spheres of activity, including digital governance. Cambodia, a NAM Member State, has commenced a process of modernisation of governance through a thrust on greater use of digital technology. In 2021, Cambodia announced the implementation of its “Digital Economy and Social Policy Framework of Cambodia 2021-2035” policy. It identifies the digital sector as a new model of economic growth responsive and resilient to changes in economic structure, development and international trade. This envisages building the digital economy as a new source of economic growth and an ecosystem that increases productivity and economic efficiency. According to the Action Plan in the Cambodia Digital Economy and Society Policy Framework 2021-2035, there are a total of 139 key policy measures to be implemented. The key policy measures are organized according to different strategic clusters that focus on five goals: development of infrastructure; building trust and confidence in the digital system; building digital citizens; building digital government, and promoting digital businesses.
One of these strategic goals has been achieved through the formulation of Cambodia’s Digital Governance Policy 2022- 2035. The policy aims to build a smart government based on the use of digital infrastructure and technology as an ecosystem for governance system modernization and reform in a transparent and credible manner to develop an inclusive digital economy and society. The vision of this policy is to “establish a digital government to improve the citizens’ quality of life and build their trust through better public service provision.”

In order to achieve this vision and objective, the policy outlines four strategic goals and ten strategies.The first strategic goal is to promote the development of digital government infrastructure with the following four strategies: building and improving digital connectivity infrastructure; building and improving infrastructure for digital payment systems for public services; building and strengthening digital security infrastructure; and Developing postal service infrastructure.

The second strategic goal is to build digital governance and create digital public services with the following two strategies: organizing digital government governance, such as through the formulation and improvement of policies, the creation and improvement of the legislative frameworks and relevant regulations, and the preparation of digital government standards and architecture; and digitally transforming the government and public services, such as through the improvement of Government-to-Government (G2G), Government-for-Citizens (G4C), and Government-to-Business (G2B) public services. The third strategic goal is digital capacity building and innovation, with the following two strategies: building digital human capital and promoting digital research and innovation.
The fourth strategic goal is to promote cooperation and partnerships between public and private sectors with the following two strategies: organizing collaborations with digital technology companies and promoting digital start-ups.

The responsibility for implementing these key policy measures is divided into three committees of the National Digital Economy and Society Council: Digital Government Committee, Digital Economy and Business Committee, and Digital Security Committee. The Digital Government Committee and Digital Economy and Business Committee are jointly and separately responsible for building digital government, building digital citizens, and digital businesses in collaboration with the Digital Security Committee. Through the above division, the Digital Government Committee is responsible for implementing 60 key policy measures under the Cambodia Digital Economy and Society Policy Framework 2021-2035.

Thus, the Cambodia Digital Government Policy 2022-2035 is a strategic document that reflects the long-term thinking of the government. and serves as a roadmap for achieving complete digital government transformation. In this sense, short-term, medium-term and long-term priority actions are organized in a coherent and comprehensive manner in line with the advancement of digital technology, the development of Cambodia, and national and international best practices.

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